Build your True Trip
TrueTrips (formerly TrueGreece) is as an innovative and multi-awarded luxury travel company that goes beyond the travel norm to create lifetime experiences for discerning travelers coming from the USA and Canada. With a vision to reshape travel design and an aggressive approach to incorporating technology into the day-to-day functionality, our team of enthusiastic travel professionals, curates authentic, tailor made, luxury travel experiences to 14 destinations in Europe and the Mediterranean.
Since 2008, our Founder & CEO Christos Stergiou has been constantly awarded with unique distinctions and awards for Greece (“Top Travel Specialist by Condé Nast Traveler” and “A-list by Travel+Leisure”), while TrueTrips is regularly featured in prominent international publications, including front page travel stories.
TrueTrips has a fast-paced stimulating work environment for driven individuals motivated by challenging assignments, focused on building a career within the travel industry. It is our continuous goal to build a service-oriented team that combines solid travel know-how, with excellent organizational, communication, and social skills. We are a strong, team-based company founded on respect, personal and corporate growth, and job satisfaction, and we are looking to strengthen our team with like-minded individuals.
To learn more about our story, please visit our website at www.truetrips.com.
HOW TO APPLY: Review the below outlined job descriptions and send your cover letter and CV to executive@truetrips.com. Please indicate the exact job position that interests you in the subject of your email.
CURRENT JOB OPENINGS
- Job Brief:
TrueTrips is looking for an experienced, self-motivated and ambitious Senior Travel Expert, with at least 3 years of experience in the travel industry to join our team in the Travel Sales & Operations department. Using their in-depth knowledge, successful candidates will design and execute tailor-made luxury itineraries from start to finish.
Specifically, by following our sales strategy and processes, they will be responsible for converting leads into bookings to ensure that sales targets are achieved on a monthly and yearly basis. Once a trip is booked, they will be involved in the execution phase (booking services, issuing tickets etc), and maintain the highest customer service standards.
Reporting to the Travel Experts Manager, Senior Travel Experts will manage key projects, monitor and contribute to day-to-day operations, ensure processes are followed, and instil the company ethos.
Requirements
- Bachelor’s degree and/or M.Sc. in Business, Hospitality, Travel, Tourism, or similar relevant field.
- Excellent command of English (multilingualism will be considered a plus / solid writing skills in English will be highly valued).
- A minimum of 3 years proven track record in designing and executing trips, ideally for high-end guests.
- Solid knowledge of Microsoft Office.
- Solid knowledge of computer reservations systems & GDS systems (i.e. FORTHcrs, Amadeus, Olympic Air platforms, Webhotelier, etc).
- Ability to work in shifts during weekdays.
Skills
- Sales acumen in a target-driven environment.
- Strong negotiation skills.
- Ability to deliver personalised customer service.
- Strong attention-to-detail.
- Ability to manage time and organise tasks.
- Work ethic, positive attitude, and teamwork mentality.
Responsibilities (primarily focused but not limited to the below)
- Design tailor-made itineraries for a wide range of upscale client segments, from honeymooners to families.
- Follow a start to finish trip process including planning, budgeting, implementing and confirming services; and assisting guests during their travel dates.
- Convert sales leads with a mix of email and phone contact to build client rapport and trust.
- Offer gold-standard client service at all stages.
- Effectively handle escalated client issues.
- Maintain and proactively expand product knowledge, keeping abreast of all latest industry news and developments to ensure expertise and specialisation in our destinations.
- Retain a solid working relationship with partners and suppliers.
- Encourage team members and contribute to positive team dynamics.
Benefits
- Excel in a leading company.
- Very competitive salary.
- Continuous personal growth and career path opportunities.
- Participation in our Corporate Travel Program.
- Private Healthcare plan, from the 2nd year of employment.
All applications will be treated in the strictest confidence and interviews will be conducted in both English and Greek.
All CVs to be provided in English. Cover letter required.
Job Brief: Join our TrueTrips team and become an expert with many hats! Collaborate with our Marketing, IT and Office & Accounting department, work with our Travel Experts and take care of our luxury hotel reservations.
What we are looking for are enthusiastic professionals with strong work ethic, positive attitude and teamwork mentality to join our stimulating work environment.
Requirements:
- Bachelor’s or Master's degree
- Excellent command of English and Greek
- Microsoft Office Skills (Word & Excel)
- Ability to multitask effectively
- Excellent Writing Skills in English will be considered an asset
- Social Media knowledge is welcome but not required
- Previous industry experience is welcome but not required
- Previous experience in hotel reservations will be considered an asset
- Be part of an industry leader company
- Constant peer to peer training with focus on in-depth knowledge, efficiency and empowerment
- Continuous personal growth and possibility for a career path
- Participate in our Corporate Travel Program
- Private Health Insurance from the 2nd year of employment
Bilingual candidates, native speakers of English, or candidates who have studied in the U.S. or the U.K. are encouraged to apply.
We expect our Associates to learn quickly, apply prior knowledge to current situations, solve problems, manage time, prioritize tasks, and communicate well with peers, customers, and suppliers. All applications will be treated in the strictest confidence and interviews will be conducted in both English and Greek.
All CVs should be provided in English and should include a Cover Letter. CVs in Greek will be rejected.
HOW TO APPLY: Send your cover letter and CV to executive@truetrips.com. Please indicate the exact job position that interests you in the subject of your email.
Job Brief: As a Travel Expert you will be primarily trained in the sales and operations procedures, efficiently creating impeccable tailor-made luxury trip experiences from start to finish.
Requirements:
- Bachelor’s or Master's degree in Business, Hospitality, Travel, Tourism, or similar relevant field
- Excellent command of English (multilingualism will be considered a plus / good writing skills in English will be highly valued)
- Knowledge of Microsoft Office (Word & Excel) & Outlook / Computer literate with good desktop research
- Passionate about travel and tourism – looking to start a career in the tourism sector in a fast-paced stimulating environment
- Relevant industry experience will be considered a plus
- Able to manage different work shifts
Skills:
- Customer oriented mindset / Capacity to deliver outstanding services that surpass clients' expectations
- Top-notch interpersonal skills: to interact, communicate (written and oral) and negotiate effectively
- Critical thinker, problem solver, detail and action - oriented person
- Strong work ethic, positive attitude, and teamwork mentality
- A knack for delivering multiple outputs within tight turnaround times - good organizational and time-management skills
- Knowledge of computer reservations systems & GDS systems will be considered a plus
- Strong sales skills and commercial awareness will be considered an asset
Responsibilities (primarily focused but not limited to the below):
- Communicate with potential guests to maximize sales opportunities
- Develop a personal relationship with clients to assess their needs, budget, and preferences in order to suggest suitable travel packages
- Prepare quotations / create travel packages (itinerary creation and revision)
- Organizing travels from beginning to end: book hotels, tours, transfers / issue ferry and air tickets / provide assistance during clients’ trip
- Research to offer professional travel advice
- Provide quality customer service and effectively deal with problems or complaints
- Enter data into our software and update client and financial files
- Handle administrative responsibilities and run side projects
Benefits:
- Start your career in an industry leading company
- Constant peer to peer training with focus on in-depth knowledge, efficiency, and empowerment
- Continuous personal growth and career path opportunities
- Participate in our Corporate Travel Program
- Private Healthcare from the 2nd year of employment
All applications will be treated in the strictest confidence and interviews will be conducted in both English and Greek. All CVs to be provided strictly in English and should include a cover letter. CVs in Greek will be rejected.
HOW TO APPLY: Send your cover letter and CV to executive@truetrips.com. Please indicate the exact job position that interests you in the subject of your email.