Frequently Asked Questions

We recommend booking your trip at least 4–6 months in advance, especially for peak season travel (May through September). Early planning ensures priority access to the most exclusive accommodations, expert local guides, and highly personalized experiences.

That said, if you’re planning a last-minute escape, don’t hesitate to reach out—our team will do everything possible to create a seamless and memorable journey, even on short notice.

Yes—every TrueTrips itinerary is fully tailor-made. We design each trip based on your personal interests, travel style, and pace, ensuring a truly unique and seamless luxury experience.

We ask all our potential guests to complete our customized travel survey. This provides us with all the important details we need to design a trip that perfectly suits your needs and preferences. After reviewing your responses, a dedicated Travel Specialist will connect with you to discuss your ideal trip and present a preliminary itinerary. We’ll refine every detail in collaboration with you—accommodations, experiences, pace—until the trip feels just right. Once confirmed, we take care of all the logistics, so all you have to do is relax and enjoy your journey.

Absolutely. While we specialize in comprehensive luxury itineraries, we also offer standalone activity planning for guests who prefer to arrange accommodations independently. Our local expertise ensures that even individual experiences are seamlessly curated.

There is no difference—we are the same team! TrueTrips is our unified brand, created following the success of TrueGreece, founded by Christos Stergiou. Our expanded name reflects the broader collection of destinations we now serve. To learn more, visit What Is TrueTrips.

Each custom itinerary may include luxury accommodation, private guided tours, expert transfers, internal transportation (like flights or ferries), and 24/7 in-destination support. All inclusions are clearly outlined in your personalized itinerary.

Once your itinerary is finalized, your Travel Specialist will guide you through the booking process. You can confirm your trip by giving us a call, submitting a secure form online, or arranging payment via credit card or bank transfer. We’re here to make it easy!

We accept major credit cards and bank transfers. Your Travel Specialist will share all necessary details when you’re ready to proceed with your booking.

Yes. You’ll have 24/7 in-destination support from our team, ensuring peace of mind from arrival to departure.

Before your departure, you’ll receive a detailed digital itinerary that includes all booking confirmations, activity details, contact details, and insider tips to elevate your experience.

While not mandatory, we strongly recommend purchasing comprehensive travel insurance to cover unforeseen issues such as delays, cancellations, or medical needs. Please note that TrueTrips does not sell insurance, but your Travel Specialist can help you understand what to look for when choosing a provider.

TrueTrips designs custom itineraries to 15 handpicked destinations across Europe and the Mediterranean. These include Greece, Italy, France, Spain, Portugal, Croatia, Turkey, Switzerland, England, Scotland, Ireland, Jordan, Israel, Morocco, Malta and more. Each destination is selected for its cultural richness, scenic beauty, and potential for unforgettable luxury travel.

We specialize in private, tailor-made travel. While we can accommodate small groups traveling together, we do not offer fixed-departure or large group tours.

Yes. Whether it’s a honeymoon, anniversary, milestone birthday, or family celebration, we craft personalized itineraries that elevate life’s special moments.

Definitely. We create family-friendly luxury itineraries with engaging, age-appropriate activities, flexible pacing, and thoughtful accommodations for all generations.

Yes. Just let us know your specific needs during the planning stage, and your Travel Specialist will design a trip that ensures both comfort and accessibility.

We use modern, air-conditioned vehicles suitable for the destination and group size. Air travel includes reputable airlines operating Boeing or Airbus aircraft; ferry transfers are on large, comfortable vessels or high-speed boats; and train journeys use modern high-speed trains. For internal transfers, we prioritize business class on ferries and trains wherever available, and book domestic flights in economy class with optional upgrades. All arrangements are carefully curated for comfort and efficiency.

No. Due to complex legal requirements, we do not arrange car or motorbike rentals. However, your Travel Specialist can help suggest reputable providers if you wish to book independently.

We recommend obtaining an International Driving Permit (IDP), especially if you plan to drive during your trip. For U.S. citizens, IDPs are issued by AAA or the American Automobile Touring Alliance. Be sure to confirm specific requirements with your local travel authority.

For most of our destinations—including Greece, Italy, Morocco, France, Spain etc. —no vaccinations are currently required for U.S. travelers. We always recommend reviewing the latest travel health guidelines from CDC or your local health authority. For non-mandatory (but recommended) vaccinations, the CDC is your best source for up-to-date advice based on your travel plans and personal health profile.

Yes. English is commonly spoken in most European tourist destinations. All TrueTrips team members, guides, and local partners are fluent in English. In more remote areas, some language barriers may exist, but our support team will be there to assist if needed.

Visa and entry requirements vary depending on your destination.

• France, Italy, Spain, Greece, etc. (Schengen Zone): U.S. citizens can enter visa-free for up to 90 days. Starting in 2025, an ETIAS (European Travel Information and Authorization System) authorization will be required.
• United Kingdom: No visa is required for stays under 6 months, but an ETA (Electronic Travel Authorization) will be mandatory starting in 2025.
• Turkey: U.S. travelers must apply for an e-visa online before arrival.

Your Travel Specialist will help ensure you have the latest entry information and documentation well ahead of your departure.

Yes—TrueTrips is a fully accredited and highly recognized luxury travel company. We are:

• Registered with the State of California Seller of Travel #: CST #2148668-50
• An IATA-accredited agent (#27-2 1309 3)
• Licensed by the Greek Ministry of Tourism (MHTE #0259E600005619O0)

Our founder, Christos Stergiou, has been featured on Condé Nast Traveler’s Top Travel Specialist list annually since 2008 and on Travel + Leisure’s A-List since 2009. We are proud to be trusted by leading travel authorities and our valued guests alike.

We’d love to hear from you. Simply fill out our contact form or email us directly, and a Travel Specialist will be in touch to assist you