Disclaimers & Policies

1. Customized Trip Product Descriptions:

1.1 TrueTrips Customized Trips:
TrueTrips will arrange customized trips tailored to the needs and preferences of our guests. In addition to offering a greater level of privacy, a customized trip provides the opportunity to choose from a broad range of destinations, hotels, villas, apartments, and activities. These trips are generally offered without an escort but can also include a TrueTrips concierge upon request.

1.2 TrueTrips Customized Trip Prices:
1.2.1 Included: TrueTrips customized trip prices include only those items listed on your trip itinerary description and may vary significantly based on request. Prices generally include accommodations as noted in the itinerary, meals as specified, guided sightseeing and other activities as noted in the itinerary, land, sea, and air transportation within the destination country as noted in the itinerary, a TrueTrips Recommendations Guide for selected featured destinations, value added tax and direct hotel taxes, as applicable.
1.2.2 Not Included: The following items are not included in your TrueTrips customized trip (unless otherwise specified): airfare to the trip departure point and from the trip completion point, unless otherwise noted; baggage handling; nominal/variable local tourist tax (collected by the hotel), if applicable; meals other than as specified in your tour itinerary; alcoholic and other beverages; personal expenses such as phone calls, laundry, passport and visa fees, vaccinations, travel insurance (which we recommend that guests purchase separately); and any other optional and incidental expenses.

2. Cruise Trip Product Descriptions:
2.1 TrueTrips Cruise Trips:
TrueTrips arranges cruise trips using select cruise suppliers. In addition to the TrueTrips Terms & Conditions, guests traveling on a cruise trip are subject to the policies outlined in the Terms & Conditions of the individual cruise company that has been booked for them. The TrueTrips service fee does not apply to ‘cruise only’ arrangements.
2.2 TrueTrips Cruise Trip Prices:
2.2.1 Included: TrueTrips cruise trip prices are typically ‘cruise only’ rates, unless otherwise specified in your itinerary. The price of the cruise trip includes only those items listed in your cruise trip itinerary description and the cruise itinerary that you have chosen, as provided by the relevant cruise company. If you have also included a TrueTrips add-on customized trip, the items included will be listed in your customized trip itinerary description.
2.2.2 Not Included: The following items are not included in your TrueTrips cruise trip (unless otherwise specified): airfare to the trip departure point and from the trip completion point; baggage handling; meals other than as specified in your itinerary; alcoholic and other beverages other than as specified in your itinerary; personal expenses such as phone calls, laundry, passport and visa fees, vaccinations, travel insurance (which we recommend that guests purchase separately); and any other optional and incidental expenses.
2.2.3: As per the individual cruise company’s terms and conditions, as applicable, if oil prices move as per the cruise company’s applicable definition, TrueTrips reserves the right to charge our guest’s credit card an amount equal to the amount indicated in the cruise company’s terms and conditions, if any.

3. Other Information:
3.1 Payment:
TrueTrips itinerary quotes are provided in Euro and include a 5% direct deposit discount. If payment is provided by credit card, such a discount will not be applicable. U.S. dollar payments or any non-Euro denominated currency payments will be converted to Euros upon receipt. If value-added tax, municipal tax for TrueTrips, direct hotel taxes, supplier taxes, or bank or credit card fees increase between the time of this agreement and the time the guests travel to the agreed destination, TrueTrips reserves the right to increase the total price of the travel package proportionately in order to reflect such an increase. Therefore, guests will wholly assume the cost of such an increase, if applicable. In the event a refund is provided, currency conversion costs and expenses associated with exchange rate fluctuations will be subtracted from such refund.
3.2 Passports and Visas for countries in the Schengen area :
U.S. and Canadian citizens may enter the Schengen area for up to ninety (90) days within any one hundred eighty (180)-day period for tourism or business purposes without a visa.
Passports must:
Be valid for the duration of your stay in the Schengen area; and
Be valid for at least three (3) months beyond your planned departure from the Schengen area.

Beginning October 12, 2025, the European Union will implement its Entry/Exit System (EES) for travelers entering participating European countries. This automated border system will digitally record entry and exit information, including passport details and biometric data (such as fingerprints and a facial image). There is no fee associated with the EES, and no advance registration is currently required. The rollout will be implemented gradually. For a list of participating countries and additional official information, please review the European Union’s website. Travelers are responsible for confirming current requirements with the appropriate embassy or consulate prior to travel.

3.3 Passports and Visas for the United Kingdom
U.S. citizens visiting the United Kingdom for tourism, business, or short trips for up to six (6) months are currently required to obtain an Electronic Travel Authorization (ETA) prior to travel.
The ETA:
Serves as advance travel authorization.
Costs £16; and
Applies to all parts of the United Kingdom, including England, Wales, Scotland, and Northern Ireland. This requirement applies unless the traveler holds a valid UK visa or legal residency in the United Kingdom or the Republic of Ireland. Travelers are responsible for applying for the ETA before departure and for verifying current requirements with the appropriate UK authorities.
3.4 Passports and Visas for Turkey
U.S. citizens and Canadian citizens traveling to Turkey for tourism or business for up to ninety (90) days within a one hundred eighty (180)-day period currently do not require a visa prior to travel.
Passports must:
Be valid for at least six (6) months beyond the date of arrival; and
Contain at least one blank page for entry and exit stamps.
Travelers are responsible for confirming current passport and visa requirements with the appropriate Turkish embassy or consulate prior to departure.
3.5 Passports and Visas for other countries or cruise trips that include destinations outside the Schengen area and Turkey:
Guests are advised to consult the appropriate governmental agencies and embassies to determine applicable requirements. TrueTrips will assist in providing information to guests but assumes no responsibility for advising guests of entry requirements and shall have no liability whatsoever for a refund. Cruise companies may refuse to embark or disembark a guest in the event that required documentation is not presented and shall have no liability whatsoever for a refund.
NOTE: Entry requirements, visa policies, and border procedures are determined solely by the destination country and are subject to change without notice. While TrueTrips provides general guidance as a courtesy, we do not guarantee the accuracy or completeness of third-party government information. It is the traveler’s sole responsibility to verify current passport, visa, health, and entry requirements with the appropriate embassy or consulate prior to departure.
3.6 Hotel and Villa Accommodations Bed Arrangements:
King or queen bedded rooms are provided in most situations. Accommodation and bed arrangements for TrueTrips customized trips will vary subject to availability.
3.7 Active Tour Elements:
TrueTrips tour packages include some active elements, and most tours include considerable walking, sometimes on uneven terrain. Many sites have limited access and involve stairs and inclines.
3.8 Travelers Needing Special Assistance:
We regret that we cannot provide individual assistance to guests for walking, dining, or personal needs. Persons needing such assistance must be accompanied by an able companion.

B. TERMS & CONDITIONS
1. Customized Trip Deposit and Full Payment Policy

1.1 Commitment deposit:
TrueTrips customizes all itineraries, which is a time-consuming process that requires great attention to detail. Upon receipt of your travel survey, we will provide an initial itinerary, developed based on the information provided. Following your questions and feedback we will present a revised itinerary.
1.2 Payment and Cancellation Policy:
TrueTrips suppliers’ payment and cancellation policies vary significantly, therefore each guest’s final TrueTrips agreement includes one of the following payment and cancellation policies:

1.2.1. Payment Schedule A:
A 2450 Euros deposit per person is required at the time of booking.
A non-refundable professional service fee of €495 per person (excluding travelers under two years of age) is also due at the time of booking. This service fee is separate from and in addition to the cost of your trip.
A second deposit payment of €1,450 per person is due 30 days after the original booking date.
Final payment is due 45 days prior to departure.
Reservations made within 45 days of departure require full payment at the time of booking.
Cancellation Policy A:
We understand that plans may change. Our cancellation structure is designed to encourage future travel while respecting the work and commitments already made on your behalf.
45 Days or More Prior to Departure
A cancellation fee of €2,450 per booking (total, not per person) will apply.
The professional service fee of €495 per person is non-refundable.
The remaining unused portion of all deposits paid will be retained by TrueTrips as future travel credit.
Travel Credit Terms
Credits are valid for travel commencing within two (2) years of the original departure date.
Credits are non-refundable and not redeemable for cash.
Credits may be applied only toward a new TrueTrips land program.
Credits may not be applied toward professional service fees.
A new professional service fee per traveler will apply to the new booking.
Credits may not be split across multiple bookings.
Credits may not be partially transferred.
Transfer of Credits
Credits are non-transferable except upon written requests and approval by TrueTrips.
If approved:
The total land program value of the new itinerary (excluding service fees and airfare) must be equal to or greater than the original confirmed land program value.
The new travelers will be subject to prevailing pricing and current terms and conditions.
A new professional service fee per traveler will apply.
Transfer approval is granted at TrueTrips’ sole discretion.
If travel does not occur within two years of the original departure date, the retained credit balance will be forfeited.
44–30 Days Prior to Departure
The cancellation fee will equal 50% of the total trip price. The remaining unused portion of all payments will be retained by TrueTrips as a future travel credit, as per the process and guidelines described above.
29 Days or Fewer Prior to Departure
The cancellation fee will equal 100% of the total trip price.

1.2.2 Payment Schedule B:
A deposit equal to 30% of the total package price is required at booking, in addition to any applicable supplier commitment deposit.
A non-refundable professional service fee of €495 per person (excluding travelers under two years of age) is due at booking and is separate from any supplier commitment deposit.
An additional deposit payment equal to 20% of the total package price is due 30 days after the original booking date.
Final payment is due 60 days prior to departure.
Reservations made within 60 days of departure require full payment at booking.

Cancellation Policy B:
Due to the nature of these itineraries and the contractual commitments made to suppliers:
60 days or more prior to departure
A cancellation fee of €2,450 per person will apply.
59–46 days prior to departure
The cancellation fee will equal the greater of €2,450 per person or 50% of the total trip price.
45 days or fewer prior to departure
The cancellation fee will equal 100% of the total trip price.
Any applicable supplier commitment deposit is non-refundable.
The professional service fee is non-refundable.

1.2.3 Payment Schedule C:
• A deposit equal to 30% of the total package price is required at booking, in addition to any applicable supplier commitment deposit.
• A non-refundable professional service fee of €495 per person (excluding travelers under two years of age) is due at booking.
• An additional deposit payment equal to 20% of the total package price is due 30 days after the original booking date.
• Final payment is due 120 days prior to departure.
• Reservations made within 120 days of departure require full payment at booking.
Cancellation Policy C:
120 days or more prior to departure
A cancellation fee of €2,450 per person will apply.
119–46 days prior to departure
The cancellation fee will equal the greater of €2,450 per person or 50% of the total trip price.
45 days or fewer prior to departure
The cancellation fee will equal 100% of the total trip price.
Any applicable supplier commitment deposit is non-refundable. The professional service fee is non-refundable. Failure to provide payments according to the above schedules will result in cancellation of the reservation and forfeiture of all payments made.
TrueTrips reserves the right to cancel a booking if payment terms are not met and to retain applicable amounts in accordance with the above policies.
Certain third-party suppliers (including cruise lines and yacht operators) may impose additional cancellation terms, which will apply in conjunction with the above.

1.3 Cruise Trip Supplemental Terms and Conditions:
Guests traveling on a cruise booked through TrueTrips are subject to the cancellation and refund policies outlined in the Terms & Conditions of the individual cruise company that has been booked for them. By accepting the TrueTrips terms and conditions, you attest that in addition to the TrueTrips terms and conditions, you have reviewed and are bound by the cancellation and refund policies and the other terms and conditions of the individual company that acts as a supplier for your TrueTrips cruise trip, with the exception of the supplier’s payment schedule.

2. Supplemental Information:

2.1 Cancellation Insurance:
It is the traveler’s responsibility to protect his or her purchases. Travel Insurance is strongly recommended and in particular, cancel for any reason insurance. TrueTrips may provide information on optional trip cancellation insurance, please contact TrueTrips for information on cancellation insurance.
2.2 Limits on Third Party Responsibility for Publishers:
There is no recourse to third party publishers including but not limited to Travel & Leisure, Meredith Corporation, Conde Nast Traveler, Wright’s Media with respect to any claims arising out of or in connection with the client’s relationship with or trip arrangements and execution by TrueTrips and/or its agents. Any such claims are governed by the laws of the Hellenic Republic.
2.3 Limits on TrueTrips Responsibility:
Afthentiki Filoxenia Ltd (“TrueTrips”) and /or its agents act only as an agent for the hotels, villas, apartments, restaurants, airlines, train and bus companies, ship lines, owners or contractors providing accommodations, transportation providers, or other service providers (“suppliers”). By acceptance of any TrueTrips trip membership, receipts, or tickets, the TrueTrips client agrees that TrueTrips assumes no liability for any loss, injury or damage to a person or property, or otherwise any connection with any accommodations, transportation, or other service, resulting directly or indirectly from any acts of co-travelers, suppliers, nature, or dangers, delays, cancellations, and incidents related to the sea or weather conditions, health related problems before, after, or during the tour, earthquake, fire, breakdown in machinery or equipment, acts of government or other authorities, de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, terrorist attacks, strikes, bank holidays, capital controls, riots, thefts, pilferage, epidemics, pandemics, quarantines, medical or custom regulations, defaults, delays or cancellations or changes in itinerary or schedules, or from any causes beyond the control of TrueTrips or for loss or damage resulting from insufficient, or improperly issued passports, visas or other documents, and that TrueTrips assumes no liability sustained or incurred by a TrueTrips client as a result of any foreign causes and is not liable for defaults or breach of contract of those persons, suppliers, or companies not directly under the control of TrueTrips. TrueTrips shall not be responsible for suppliers’ failure to comply with any laws, or any intentional or negligent actions or omissions on the part of such suppliers. TrueTrips reserves the right to substitute hotels or villas or apartments or cruise lines with the best available alternatives and make any changes in the itinerary that were deemed necessary or caused by airline, train or ferry schedules, or other reasons. Land transportation is provided in accordance with the itinerary by private buses, commercial trains, minibus, or licensed cars, depending on the itinerary and the size of the group. By embarking on his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected.

C. GOVERNING LAW – DISPUTE RESOLUTION
1. The agreement between TrueTrips and the client shall be construed and interpreted in accordance with and governed by the laws of the Hellenic Republic.
2. TrueTrips and the client undertake to resolve in good faith any dispute that may arise from purchasing a TrueTrips customized trip or a TrueTrips cruise trip. If the amicable resolution of the dispute is not possible, the Courts of Athens shall have exclusive jurisdiction.